Guarantee Icon Guide

How many years will my product be guaranteed for?

Depending on the product, you can take advantage of our FREE COMPREHENSIVE guarantees listed below:

• As Standard*
• Mirrors & Cabinets
• Cabinets
• As Standard*
• As Standard*

• Lighting

• Baths
• Toilets
• Furniture
• Bath Screens
• Ceramic Basins

• Body Jets*
• Shower Kits*
• Shower Arms*
• Shower Heads*
• Shower Valves*

• Body Jets*
• Shower Kits*
• Shower Arms*
• Shower Heads*
• Shower Valves*

• Shower Trays
• Wetroom Screens
• Shower Valves*
• Wetroom Screens

What to do once you’ve ordered

Once you've completed your order, all you have to do to activate your extended guarantee is complete a quick and easy registration form. The form will be sent to you via email 30 days after your products have been delivered to you.

Complete the form (it'll take no longer than 3 minutes) and submit to activate the cover. You'll have 28 days in which to do this.

We'll confirm your cover by email, giving you all your details should you ever need to contact us during the guarantee period.

If you've received your products over 30 days ago, but still haven't received your registration email, please contact us

What does my extended guarantee cover?

What your extended guarantee covers:

• Manufacturing or material defects

What your extended guarantee doesn’t cover:

• Normal wear and tear
• Accidental or deliberate damage
• Inappropriate use of your product (e.g. using inappropriate cleaning agents, not following recommended installation instructions, etc.)

Note on toilets

The stated guarantee for toilets which include seats only covers the ceramic pan and cistern. The toilet seat is guaranteed for a standard one year.

For full information, please visit section 10 in our terms & conditions.

How long does my extended guarantee last?

Your extended guarantee, once activated, is valid from the day your product(s) were delivered to you.

For example, a 5-year guarantee for a product delivered on Friday 19th August 2016, will expire at midnight on Wednesday 18th August 2021.

What does lifetime guarantee mean?

A lifetime guarantee means that we are confident your product is of sufficient quality and durability, that it will comfortably last and function correctly for the expected lifespan of that particular product type.

The majority of our toilets and basins, for example, you would reasonably expect to last at least 25 years. If you have any queries regarding the lifetime guarantee of your product, please contact us.