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Returns Policy

Returns Policy

Thanks for shopping at Bathroom House. If you are not entirely satisfied with your purchase, we’re here to help.

We give you 365 days to think about it*

14-day no-quibble returns*
Exchange your product up to 365 days after delivery*
Drop off at your local point
Friendly customer care team always on hand to help you every step of the way

Returns and exchanges

Should you wish to return your item to us for any reason, you have 14 calendar days from the date you received it to notify us in writing that you would like to return the item. You then have an additional 14 days to return the item to us.

Before returning your item(s), please email us at hello@bathroom-house.co.uk and we will then provide you with the return options:

Small/Medium products: either a prepaid returns barcode (this may carry a small cost, sums to be deducted from your refund) or we can provide our returns address so that you may use your own courier.

Please repack your items using the original packaing to help prevent damages. Missing or damaged packaging may incur a 25% restocking fee.

Larger Products: Larger items need to be returned on a pallet by a Hauler. You will be provided with your return pallet price for your relevant postcode when we send you the returns options via email (sums to be deducted from your refund).

Please retain the original packing until you are 100% happy with your purchase(s). At the time of requesting a return, please advise us if you have the correct pallet so we can make the necessary arrangements before the collection/return. Once we have received the items back in their original packing undamaged, we will be happy to arrange for a refund or any alternative items to be sent to you.

After 14 days, you can exchange your product for another one up to 365 days after receiving it.*

To be eligible for a return in the event you change your mind, your item(s) must be unused, and in a re-sellable condition.

Your item must be in the original packaging and your item(s) needs to have the receipt or proof of purchase.

365-day exchange not available for Trade customers.

We can't accept returns or exchanges for products that have been used, installed or made-to-order.

Please ensure you pack the items inside the original packaging the same way they arrived, this will prevent any damage to the item(s) during the return transit. If the product is not in its original packaging or has unreported damage, it may be retuned to you or a 25% restocking fee deducted from your refund.

Any items returned back to us damaged or missing parts are chargeable.

*Collection & redelivery fees may apply, please see charges part below*

*Placing an order with Bathroom House is agreeing to these terms.

Ok, so let's look at the steps involved in you returning an item.

You have changed your mind or item(s) doesn’t fit.

Step 1

Before returning your item(s) please email us at hello@bathroom-house.co.uk

Step 2

Once we receive your return request, one of our friendly dedicated customer care team operatives will reply to arrange the return of goods.

Step 3

For small & medium parcels you have 2 options to return the item(s) back to us;

Option 1.

We send you a prepaid barcode* then you can drop the item(s) into your nearest drop shop at a time that suits you.

Option 2.

You can post the item back using your own delivery service, please make sure you take out adequate insurance to cover the cost of the item, should anything go wrong in the return transit.

For larger items such as pallets you have 2 options to return the item(s) back to us;

Option 1.

We arrange for a haulier to collect the item(s)* from your designated address at a convenient time that suits you.

Options 2.

You can arrange for the item(s) to be returned back to us, please make sure you take out adequate insurance to cover the cost of the item, should anything go wrong in the return transit.

Returns address,

Bathroom House

Unit 6,

Stonebridge East Estate,

Hermes Road,

Liverpool,

L11 0ED

Step 4

Once we receive the item(s) back, they will be checked over. If there are no parts missing or damaged then you will receive a full refund credited back to your credit/ debit card or Paypal account. Please allow up to 28 days to see the amount credited back into your account.

Charges

1) In some cases the manufacturer may impose a restocking fee up to 25%. You will be required to pay the transportation costs associated with the redelivery and return. This will depend on the size, weight and type of item(s) being returned.

2) For small to medium item(s) you can either post back to us using your own designated delivery service or we can arrange for a pre-paid label or collection, to see costs visit www.bathroom-house.co.uk/flexible-delivery-options

3) For large items over 1 meter in length/ width and/ or above 30kg in weight, you can either arrange for haulage back to us using your own designated delivery service or we can arrange for our own haulage collection, we will advise on the cost of collection from your postcode in response to your return request.

4) If there were any surcharges on your original delivery then we will have to apply the same charge to your collection.

5) In the event you are exchanging an unwanted item, you will be required to pay the delivery cost of the new item being delivered to you.

If you have received item(s) faulty, damaged or missing parts.

Please email our customer service address: hello@bathroom-house.co.uk stating your name, order number and the issue you are reporting.

Alternatively, you can call: 0333 012 4841 quoting the same and one of our friendly customer care team operatives will ensure this is resolved as quickly as possible.

Please ensure you inspect the item(s) you receive from us on the day of delivery.

We cannot be held responsible for any damaged or missing items reported after 48 hours of delivery.

(Never dispose of goods without our authorisation)

Please note: All goods reported as faulty will be tested by manufacturers, if it is determined the goods are not faulty or if the faults are deemed to be caused by damage or abuse this will void any warranty, goods will be returned to you and no refund or replacement issued

*Placing an order with Bathroom House is agreeing to these terms. Your statutory rights are not effected.

Our returns address is: