COVID-19 FAQs

COVID-19 Information:

Following Government announcement we are open to ensure construction sites and peoples homes remain running.

At Bathroom House, we prioritise the well being and safety of both our customers and staff. As such, we’re committed to bringing you the most up to date information to ensure your delivery is as safe as possible for everyone concerned.

COVID-19 FAQs

Q: Can I still order online?

A: Yes, you can still place an order with us and we’ll dispatch this as usual as there is currently no impact or delay to orders.

Q: I’m expecting a delivery, will this still go ahead?

A: Yes, our delivery process is still going ahead as normal with no delay expected. You should receive a text message from DPD with updates on your delivery.

Q: When will my order be delivered?

A: All orders and deliveries are up to date so your order will arrive in line with the delivery time scale that you selected during check out.  

Q: Can I still return items?

A: Yes, our warehouse is still operating and we’re still processing returns.

Q: Can I still CLICK & COLLECT?

A: Yes you can. Please telephone 03330124841 one hour before you would like to collect your order and we will inform you of the collection process.  

Royal Mail

For the latest delivery information from Royal Mail, please click here

Courier (Medium Items)

Our delivery providers are currently using a new contactless delivery process to help minimise any contact between parties. The means customers will no longer be asked to sign for their orders. Instead, the delivery driver will take a photo of the parcel being dropped off at the delivery point. This will now form proof of delivery until further notice.

Pallet Deliveries

Our kerbside delivery drivers will continue to leave your delivery pallets outside of your address. In addition to this, they will also remain at least 2 meters away from you or anyone in your property to ensure there is no unnecessary direct or close contact between drivers and customers whilst you check the items.

The Bathroom House Team wishes you and your family well during this time 🙂